FAQ常见问题
Answers to lower the barrier before you reach out.降低咨询门槛，先在这里找答案。
Prepare pathology reports, imaging (CT/MRI), genetic-test reports, discharge summaries and treatment history. We organize them into Chinese/English summaries to hospital standard.建议准备病理报告、影像资料（CT/MRI）、基因检测报告、出院小结与治疗经过。我们会按国内三甲标准整理成中英文摘要，方便专家快速理解病情。
Overseas patients usually get a preliminary match within 1 week of complete records, with cross-border consultation and admission advanced within 7 days — depending on cancer type and record completeness.境外患者通常在资料齐全后 1 周内获得初步匹配意见，7 天内可完成跨国会诊并推进入院安排；具体时间取决于病种与资料完整度。
We work with top departments in Beijing/Shanghai/Guangzhou and can reach an associate-professor-or-above specialist in your field within 7 working days, with second opinions supported.我们在北上广等顶尖科室建立合作，7 个工作日内可约到目标领域副高及以上专家，并支持二次诊疗意见。
Costs vary widely by cancer type, plan and stay. We do not publish package prices this round; we first map your path and options, then partner institutions provide formal quotes.费用因病种、方案与停留时长差异较大，本网站本轮不公开具体套餐价格；我们会先为您梳理路径与可选项，再由合作机构提供正式报价。
Records are used only for matching and consultation, encrypted in transit and at rest, and never disclosed without authorization. See our Privacy Policy and Disclaimer.所有病历仅用于匹配与咨询，传输与存储均按隐私政策加密处理，未经授权不对外披露。详见隐私政策与免责声明。
We provide 7×24 Chinese–English medical interpretation across consultation, admission and follow-up, plus a dedicated life concierge for accommodation and transport.我们提供 7×24 中英多语言医疗翻译，覆盖会诊、入院与随访环节，并配备专属生活管家协助住宿与交通。
No. Yian is a 100% in-house team with a physical Guangzhou office, directly connecting hospital and expert resources rather than acting as a referral agency.不是。翳安为 100% 自有线下团队，广州设有实体办公室，直接对接医院与专家资源，而非转介中介。
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Send your question and we reply within 1 business day.把问题发给我们，1 个工作日内回复。